Frequently Asked Questions (and somewhat accurate answers)
Q: How do I pre-order action photos?
A: Every week, we update our schedule and preorder page Click on the link to reach the pre-order form, after selecting the Spotlight package you want, select your name and team and input players information, we will do the rest.
Q: I do not see my event on the schedule or preorder form, how do I get it added?
A: Normally, we update the schedule and order form every Monday for that week's events. To request addition of an event or for other schedule inquiries, please send an email to [email protected].
Q: How do I book a photographer for my portrait session or event?
A: Phlox works with approximately two dozen independent photographers. We will be launching a consolidated online quote and booking tool in the near future. To request a photographer and pricing for an event, please email us at [email protected].
Q: I pre-ordered event photos, now what happens?
A: After the event, our photographers will sort, process and post photos. Depending on the size of the event and the number of photographers, spotlight galleries are normally published within 24 hours. Once the last photographer has uploaded images, your will receive an email with a link and download instructions.
Q: It has been several days since my event and I have not received an email notification and link. What do I do?
A: Often times, our notification emails end up in junk or SPAM folders, you might find the email there. All spotlight galleries are accessible via the action sports group on the page. You can find your gallery either by navigating to the appropriate sport page, or click the search icon at the bottom of the page and enter the player name information that was submitted on the pre-order. You can also email us directly and we can look into it for you i[email protected].
Q: I see my photos in a gallery, how do I download them without the watermark?
A: This video demonstrates the steps required to purchase a download link. Since there are multiple file type and price options for downloading, all downloads are managed through the online store.
Q: I did not pre-order action photos - will you still have images available of my player?
A: Normally, we shoot as much of an event as possible. In a few situations where there are a large number of pre-orders and limited photographers, we may only post pre-order spotlight galleries. Images in the game gallery are available for purchase at our normal online prices.
Q: I ordered a spotlight gallery, but see several images of my player in the game gallery and NOT in their spotlight gallery. How do I fix this?
A: The easiest way to get images moved or copied into your gallery is to create a favorites set and mark the game gallery photos as favorites. SHARE the favorites with us and one of our photographers will add these images to your spotlight gallery. Watch this video for instructions on creating and sharing favorites sets.